Clear, secure billing with Paddle.
We want you to understand exactly how payments work at HourOps. HourOps is an independently operated software product, while Paddle serves as our Merchant of Record. Paddle manages the commercial payment relationship for your subscription while HourOps focuses on delivering the product.
When you subscribe, you are purchasing access to a hosted workforce-management SaaS platform. Your selected plan determines the available timesheet, leave, project and task, custom roles, AI Assistant, and sub-account features, along with the applicable seat and add-on limits.
We encourage you to explore the Free plan first and take time to see whether HourOps fits your workflow. If you are happy with the experience, you can choose and upgrade to a paid plan whenever you are ready.
Paddle processes payments
Paddle acts as HourOps Merchant of Record, handling checkout, payment processing, and applicable tax administration.
HourOps never stores card details
Your credit card information is handled by Paddle and is not stored in HourOps systems.
Flexible seat management
Increase seats immediately with prorated billing, or reduce seats for the next billing cycle.
How our Merchant of Record model works
A Merchant of Record (MOR) is the company that manages the transaction with you. Paddle provides the secure checkout, processes your payment, issues billing documentation, and helps manage applicable sales tax or VAT based on the transaction. The prices shown by HourOps are exclusive of applicable taxes; Paddle calculates and handles those taxes during checkout. This gives you a consistent billing experience across regions.
After payment, HourOps also makes a simple subscription invoice available in your HourOps account. This document is provided as proof of your HourOps subscription for your records and is separate from Paddle's payment or tax documentation.
HourOps does not store your credit card number or other sensitive payment credentials. Payment details are entered into Paddle's payment flow and remain with Paddle. HourOps receives only the subscription and billing information needed to provide your plan, such as your active seat count and subscription status.
Paid subscriptions are billed monthly. We plan to introduce an annual billing option in the future and will update our customers when it becomes available. Seat increases take effect immediately and are prorated for the remainder of the current billing cycle; seat decreases apply at the next billing cycle. You can cancel at any time to stop future renewals. Refund eligibility is limited to new subscriptions requested within 7 days of starting the plan.
Your subscription stays flexible
How seat changes are billed
Adding seats: the new seats are available immediately. You pay only for the portion of the current month they are used, so the adjustment is prorated rather than charging a full month again.
Removing seats: the current billing cycle remains unchanged. The lower seat count is applied at the start of your next billing cycle.
Refunds for new subscriptions
If you are not satisfied with a new subscription plan, you may request a refund within 7 days of starting that plan. This policy applies only to new subscription customers. Please allow 24–48 hours for our support team to review and process a refund request. Subscription cancellation remains available at any time.
Paddle manages the payment adjustment as our Merchant of Record. Many live-account refunds require Paddle approval, and an approved refund may take additional time to reach the original payment method.
For help with a payment, subscription, or refund request, contact support@hourops.com.