A straightforward refund policy.
We want you to have enough time to decide whether HourOps is right for your team. This policy explains who is eligible for a refund, when a request must be made, and what happens after you contact us.
Before subscribing, we recommend trying the Free plan to explore the product and confirm that it meets your needs. If you are satisfied, you can upgrade to a paid plan at any time. This recommendation does not change the refund eligibility described below.
7-day refund window for new subscriptions
If you are not satisfied with a new HourOps subscription plan, you may request a refund within 7 days of starting that plan. This refund window applies only to customers starting a new subscription. It does not automatically restart when an existing customer changes plans, adds seats, renews, or begins a new billing cycle.
Paddle, our Merchant of Record, manages the payment adjustment. Many refunds on live accounts require Paddle review and approval. After approval, the refund is sent to the original payment method, and the payment provider may require additional time to complete the transfer.
Review and processing time
After you submit a refund request, please allow 24–48 hours for our support team to review the request and process the outcome. We may contact you if we need additional subscription or billing details.
What to include in a request
Contact support using the email address associated with your HourOps account and include the organization name, subscription email, and a short explanation of your request. This helps us locate the correct subscription quickly.
Cancellation is always available
You can cancel your HourOps subscription at any time. Cancellation prevents future renewals; it does not, by itself, create a refund for a previous billing period.
Seat reductions are applied to the next billing cycle, so lowering your seat count does not change the current cycle. Any eligible refund request is reviewed separately under the policy above.
Paid subscriptions are billed monthly. Seat increases take effect immediately and are prorated for the remainder of the current billing cycle; seat decreases apply at the next billing cycle.
Need to request a refund?
Email our support team and allow 24–48 hours for our review. Paddle review or payment-method processing may require additional time.
Contact Support