Terms & Conditions

HourOps hosted service

A paid subscription provides access to the hosted HourOps workforce-management SaaS platform for the plan and configuration selected at checkout. Depending on that plan, the service may include timesheets, leave management, projects and tasks, custom roles and permissions, the AI Assistant, and vendor or contractor sub-accounts. Seat limits, feature availability, and add-on limits are determined by the selected plan and any confirmed subscription changes.

Subscriptions, billing, and refunds

• Paid subscriptions are billed monthly.
• Seat increases take effect immediately and are prorated for the remainder of the current billing cycle.
• Seat decreases apply at the next billing cycle.
• You can cancel at any time to stop future renewals.
• Refund eligibility is limited to new subscriptions requested within 7 days of starting the plan.
• Paddle, our Merchant of Record, manages payment adjustments. Many live-account refunds require Paddle approval, and an approved refund may take additional time to reach the original payment method.
• HourOps prevents a second checkout while a payment is pending and blocks duplicate payment attempts for an active subscription. Processing times outside our control may still affect when a payment appears.
• If a payment is disputed or charged back, paid access may be placed under review. A completed chargeback may cancel the affected subscription and move the organization to the Free plan while preserving its workspace data.

Organization deletion and retained records

Once a verified customer deletion request is accepted, HourOps may immediately disable access to the organization and its included sub-accounts while the protected background deletion runs. Permanent deletion removes the organization's users, projects, tasks, timesheets, leave records, files, and other workspace data, cannot be undone, and may require processing time.

HourOps may retain a limited, access-restricted record of payments, subscriptions, deletion consent, and related disputes for up to 180 days to meet fraud-prevention, security, accounting, tax, dispute, and legal obligations. This retained record does not include payment-card details.

Organization data exports

Eligible primary organization owners may request an export of important organization and operational data. Export requests are subject to HourOps review and manual start. They run as background jobs, may take several hours, and may be delayed when additional capacity is required.

A completed export is delivered through a protected link that expires after seven days. Organization records are supplied as structured CSV files with a manifest and may be used with spreadsheet or customer-selected LLM tools. HourOps does not automatically transmit exported data to an LLM. Customers are responsible for evaluating the privacy, security, and retention terms of any external service to which they upload an export. If an export is selected during permanent deletion, account access remains disabled and deletion continues after the export is prepared and notification is sent. Export activity is audited. The categories included and excluded are described in the Data Policy.

1. Enterprise Security & Compliance

You agree to use our platform in a manner consistent with all applicable laws and regulations, including GDPR. We guarantee that your data is handled with strict compliance, but you remain responsible for the lawful collection and input of any workforce data into the platform.

3. Data Integrity & Availability

All our user data is safe.However, the availability of the service is provided "as is" and "as available". We utilize strict Row-Level Security (RLS) and secure backup mechanisms to prevent data loss, but we encourage enterprise users to perform regular exports of timesheets and leave records.

4. Acceptable Use Policy

To maintain the integrity of our secure environment, you must not:

• Attempt to bypass our tenant-level validations or security mechanisms.
• Use the platform to store malicious software or illegal content.
• Interfere with the performance or availability of the HourOps infrastructure.

5. Security and Bot Protection

To protect our website and services from spam, abuse, unauthorized access, and automated bots, we use third-party security and anti-fraud services, including Web Application Firewalls (WAF) and Cloudflare Turnstile. These services may analyze traffic patterns, device characteristics, and network information (such as your IP address) solely to verify that you are a human and not an automated bot, and to block malicious activity. This data is not used for targeted advertising or cross-site tracking.

6. Contact Information

If you have any questions about these Terms, or if you need to report a security incident, please contact us at privacy@hourops.com or reach out to our support team at support@hourops.com.

For general inquiries, you can reach us at contact@hourops.com.